Frequently asked questions
Please check this FAQ first before contacting us.
Ordering
1. What types of products do you sell?
At Excellence General Trading, we offer a wide range of products across various categories including electronics, home goods, fashion, beauty, health, and more. Our goal is to provide high-quality products at competitive prices to meet the diverse needs of our customers.
2. How can I place an order on your website?
Placing an order is easy! Simply browse our product categories, select the items you wish to purchase, and click on "Add to Cart." Once you're ready, proceed to checkout, where you'll enter your shipping details and choose your preferred payment method. After completing your payment, you'll receive an order confirmation email with all the details.
3. What payment methods do you accept?
We accept a variety of payment methods for your convenience, including:
- Credit and Debit Cards (Visa, MasterCard, etc.)
- PayPal
- Bank Transfers
4. How long will it take to receive my order?
Delivery times depend on your location and the shipping method you choose. Typically, orders are processed within 1-2 business days. Standard delivery usually takes 3-5 business days, while expedited shipping may arrive within 1-3 days. You will receive a tracking number once your order has been dispatched so you can monitor its progress.
5. Can I return or exchange an item?
Yes, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your item, we offer a 30-day return policy. Items must be unused, in their original packaging, and in resalable condition. Some exclusions may apply, such as personalized or perishable items. Please visit our Returns & Exchanges page for more details on how to initiate a return or exchange.
6. How can I contact customer support?
If you have any questions or need assistance, our customer support team is here to help! You can contact us via:
- Email: info@excellencegeneraltrading.com
- Phone: +971506374855
